Raleigh was very helpful and responsive, letting me inspect and test drive myself as I prefer; paper signing went quick and easy as well. Great sales service overall.

I had a need. They were very accommodating. I drove off the lot satisfied that I have made the right decision to come to their dealership.

Our salesman was awesome!

Friendly and efficient service! Good people all.

Loved my Suntrup Hyundai dealership I had for years. They were bought out by Clement and I’ve had bad experiences. So switched to St Charles Hyundai and they have been phenomenal. Excellent workmanship, excellent customer service, and it’s worth driving extra miles for service. Thank you St Charles Hyundai!

Tristan is awesom

Donald was very helpful. I wish financing was faster.

Had a great experience with Don, 2nd vehicle I have purchased through him @ St. Charles Hyundai. No BS, highly recommended!

Great Team. Great Experience. Great Customer Service. My salesman Tristan is Outstanding. He walked me through the whole process. Everyone I interacted with was Great. Thank you Team St. Charles Hyundai.

Dom was great. Used vehicle was in great shape and they do a great job cleaning the cars and treating them well. Got a deal done for my first time!

Donald is very helpful!

My experience dealing with the service department was excellent. Making the appointment was easy and setting up to get a loaner car was no problem at all. The service was fast and everyone was so kind and professional. Would definitely recommend St. Charles Hyundai.

Donald was amazing! He was easy to work with and got me out of door in no time with a new car!!

Don is the best! He made the car buying process so easy!

Durukan was amazing to work with! He was super friendly and attentive to our every need in finding our vehicle! Go see him!

I had a flat tire and was told it needed to be replaced. They initially tried to charge me for the replacement, even though it was covered under my protection plan. After some back and forth, we finally got that sorted out, and they agreed to cover it. A few days later, I received a call saying they had found my new tire sitting in their garage. Turns out, they never actually replaced my tire! They had only patched it. So, I had to drive all the way back to the dealership and spend another couple hours waiting for them ... Read More

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Google - Oct 27, 2026

I had a flat tire and was told it needed to be replaced. They initially tried to charge me for the replacement, even though it was covered under my protection plan. After some back and forth, we finally got that sorted out, and they agreed to cover it. A few days later, I received a call saying they had found my new tire sitting in their garage. Turns out, they never actually replaced my tire! They had only patched it. So, I had to drive all the way back to the dealership and spend another couple hours waiting for them to do what should have been done the first time. Unfortunately, this wasn't my only frustrating experience. When I first leased my car from them, I received little to no guidance throughout the process, and many of my questions went unanswered. I'll admit, some of my questions were probably pretty basic. I'm a young woman figuring out car leasing and all the responsibilities that come with it for the first time. But hey, aren't they supposed to be the experts? Isn't helping customers understand what they're signing up for part of the job? And once you've signed the paperwork, good luck getting anyone to answer your questions! It honestly felt like the moment the deal was done, so was their interest in helping me. Overall, I left feeling like I had to figure everything out on my own and constantly advocate for myself just to get things handled properly. So, if you're a young woman navigating car ownership or leasing on your own, I'd honestly recommend looking elsewhere. And yes, this is a very sincere review that I'm only now leaving because I've moved out of state and thankfully won't have to deal with this dealership anymore! :)

Durukan was so great with helping me buy my first car! He made sure all of my boxes were checked, and that I got the best deal! 10/10 recommend!

Great experience. Donald was very helpful.

Very disappointing first service experience at Hyundai. I brought my Hyundai IONIQ 9 in for its complimentary first tire rotation, but the service quality was unacceptable. The dashboard clearly showed low tire pressure warnings for all four tires and a very low windshield washer fluid warning, yet the service team failed to address either issue. They also didn’t wash the car. I understand the tire rotation was complimentary, but basic vehicle safety checks and attention to visible dashboard warnings should be standard practice. It’s frustrating to pick up your car after a service appointment and find these obvious issues ... Read More

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Google - Oct 22, 2026

Very disappointing first service experience at Hyundai. I brought my Hyundai IONIQ 9 in for its complimentary first tire rotation, but the service quality was unacceptable. The dashboard clearly showed low tire pressure warnings for all four tires and a very low windshield washer fluid warning, yet the service team failed to address either issue. They also didn’t wash the car. I understand the tire rotation was complimentary, but basic vehicle safety checks and attention to visible dashboard warnings should be standard practice. It’s frustrating to pick up your car after a service appointment and find these obvious issues still unresolved. This experience raises concerns about the thoroughness and quality of their service. I expected much better from an authorized Hyundai dealership and am very disappointed with the lack of attention to detail.

Had a great experience with Dominic, laughed and had a good time buying a car.

Service was great!

Customer service is awesome, and so are their cars!

This location is well maintained and very organized. I went in for an oil change & air filter check. They provided a list of other service items with prices listed. I declined the optional services with no pressure from them to reconsider. Very professional & welcoming experience.

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The dealership mixed up my financing information with another customer’s, making me responsible for someone else’s loan. For almost two weeks, I’ve emailed, called, and visited in person, but the issue hasn’t been handled with any urgency. I was first told my application information had been deleted, and twice I was assured everything was fine and the paperwork would be ready in two weeks. I wouldn’t recommend financing through this dealership—consider going somewhere else.

Polite and professional staff..quick service

I had an appointment for service on my Hyundai Accent. I always go here for service because I find them reliable and they provide excellent service. I have to wait for my car and their waiting area provides coffee, tea and bottled water. They have an array of snacks. They offer comfortable seating and places for working on your laptops. I will always bring my car here for service.

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The service was quick, and scheduling was super easy! Everyone made the process smooth and convenient. I’ll definitely be coming back and highly recommend them!

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Durukan Isgilip was fabulous. Everyone we spoke with was great. St Charles Hyundai had the color interior and exterior that we were waiting for.

Durukan was amazing, made the whole process easy and painless!! Highly recommend!

I’m extremely disappointed with my recent service experience at Hyundai. I scheduled an appointment for Thursday at 11 a.m. to have my check engine light diagnosed. When I dropped my vehicle off, I was asked whether I would be staying or leaving. After saying I was leaving, the service advisor told me my vehicle would no longer be a priority. My vehicle sat at the dealership for nearly the entire day without a single update. Around 4:30 p.m., I started calling for an update, received no answer, and left a voicemail. After still not hearing anything back, I had ... Read More

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Google - Oct 12, 2026

I’m extremely disappointed with my recent service experience at Hyundai. I scheduled an appointment for Thursday at 11 a.m. to have my check engine light diagnosed. When I dropped my vehicle off, I was asked whether I would be staying or leaving. After saying I was leaving, the service advisor told me my vehicle would no longer be a priority. My vehicle sat at the dealership for nearly the entire day without a single update. Around 4:30 p.m., I started calling for an update, received no answer, and left a voicemail. After still not hearing anything back, I had to contact the receptionist again, who personally went to the service department to get someone to return my call. Only then was I told they were just getting ready to look at my vehicle, despite my 11 a.m. appointment. After having my car for nearly the entire day, they spent approximately 10 minutes diagnosing it, determined the issue was an EVAP check valve, and told me they couldn’t complete the repair because they were about to close. I then had to come back to the dealership that same evening, pay a $215 diagnostic fee just for them to look at my vehicle for approximately 10 minutes, and take my car home without the issue being fixed. I was forced to schedule another appointment for Monday, rearrange my schedule, and make an entirely separate trip back to the dealership for a repair that ultimately took approximately 20 minutes. To make matters worse, I asked whether they could offer any kind of discount considering the inconvenience, lack of communication, and unnecessary second visit. I was told no because the $215 diagnostic fee was for their time. What I find frustrating is that their time apparently has a value, but their customers’ time doesn’t. I completely understand paying for professional diagnostic services. My issue isn’t simply the fee itself. It’s the fact that I scheduled an appointment, my vehicle sat there nearly the entire day, nobody communicated with me, and I still had to pay $215, pick up my unrepaired vehicle, and return on another day because they waited until closing to inspect it. For a dealership representing Hyundai, I expected much better communication, professionalism, and consideration for customers. At the very least, I would have appreciated some acknowledgment of the inconvenience or an attempt to make things right. Unfortunately, this experience has made me seriously reconsider bringing my vehicle back for future service.

5 stars for communication. Ashley was with me every step. Kept me in the loop with every wrench turn (if that's still a thing) I think. We were given possible causes of problems, possible fixes, and amount of time needed along with cost estimates. Every communication was done by text, but she would have called. Since we have picked up the vehicle has misbehaved once. Pricing was great! We will be bringing our Sonata in for brakes since another repair place quoted 3x the price St. Charles Hyundai did.

Highly recommend working with Nick! Helped me get my first new car at a time where it felt impossible.

Service guys were very nice and thorough.Got the car in and got the car back quickly.Everything went well

Good experience with these guys. From the salesman Mitch, sales manager, and service tech Connor…. I would recommend these guys to help you out.

I would recommend the service department here over any other dealerships I have encountered. Justin was exceptional and very helpful, honest, and service was quick. I have been dealing with a different dealership in IL for months with horrible service so this was a nice change. I greatly appreciated the help.

Expected time and easy process.

Very friendly- Durukan was extremely helpful

Donald at St.Charles Hyundai is amazing. He has been so patient with the process of trading my car in and buying the Hyundai Tucson Hybrid 2026. I would recommend him 100%! I will always recommend this location because of Donald. When I first asked about the car he gave me a FULL overview of the car including every single feature and what it does. I am so thankful. He is amazing!! Thank you Donald.

I took our car in to have the engine looked at . Turns out we need a new engine entirely . The service department was wonderful ! They sent paperwork onto Hyundai to get new engine approval. We had Connor helping us out and he called us everyday to let us know what was happening with our vehicle. Very friendly and knowledgeable staff . We also had Colby in the rental department he was wonderful . We got our rental car all set up and squared away I highly recommend this dealership for your Hyundai service needs!

Booker was great to work with! He answered all of my many questions and was easy to do business with. I had a great experience at St. Charles Hyundai purchasing my new Tucson hybrid.

Donald Declue really did some magic on our pallisade calligraphy.After frustrations all over town he made it look way too easy for us

Great customer service. Was met at the front door by Justin. I told him what I wanted and after some paperwork I was driving my new car home. Great job!

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These guys have been taking care of me the past 2 years. I have been extremely pleased. My wife always has plenty of questions and they never make us feel bad for asking.

Had a great experience buying my car here. Durukan was very helpful and easy to work with. He was patient, answered all my questions, and never made me feel pressured. Everything went smoothly, and I’m very happy with my purcha

Great experience buying my car here! Durukan was very helpful, patient, and professional. He made the whole process easy and stress-free. I really appreciate his great service and would definitely recommend him.

Our salesman Donald was amazing! But the process was kind of miserable, loads of waiting and we could tell he was doing everything possible to get us taken care of but info was coming to him then changing. Overall a good experience, we got what we needed and our rep was awesome!

Booker Wade was a joy to work with! He took his time to show us the details of the cars we wanted to see, made us feel comfortable with the process, and treated us with fairness and respect. We were pleased with our first sales experience at Hyundai working with Booker.

Booker Wade was our sale person for a new Hyundai. One of the best new car buying experiences I have ever had. Highly recommend

Don was great to deal with. He made everything so easy and quick. I would definitely recommend Hyundai and Don.

I would highly recommend Donald at St Charles Hyundai, kind and easy to talk.

My husband and I researched all the dealerships in the area, and we were hopeful based on reviews that our experience with St. Charles Hyundai would be a good one. Unfortunately, it's no different than any other dealership in the area. We walked in around 2PM on August 28th after already walking the lot and knowing which vehicle we wanted to test drive. We had driven and chosen which vehicle we wanted within 30 minutes. And yet, my husband didn't leave the dealership until close to 7pm. Our sales guy was great, no complaints about him, 10/10. He was helpful ... Read More

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Google - Sep 21, 2026

My husband and I researched all the dealerships in the area, and we were hopeful based on reviews that our experience with St. Charles Hyundai would be a good one. Unfortunately, it's no different than any other dealership in the area. We walked in around 2PM on August 28th after already walking the lot and knowing which vehicle we wanted to test drive. We had driven and chosen which vehicle we wanted within 30 minutes. And yet, my husband didn't leave the dealership until close to 7pm. Our sales guy was great, no complaints about him, 10/10. He was helpful and charismatic. The rest of the process was what we didn't enjoy. We refused to pay for the down payment until we signed paperwork because of past experiences that made us wait for hours after paying, essentially holding us hostage. When we told them that, they were "appalled by that behavior"...then still made us wait 2.5 hours to sign paperwork. I didn't love the interaction with the finance guy. It was clear he was throwing out large numbers and using predatory tactics to confuse the customer. My husband and I are intelligent people, but it still rubs me wrong that they still do those types of things. He also acted like my husband was the only one making the purchase and I'm just there as the wife, made me feel like I was just there as a random person and I had no involvment with the sale. After waiting for the first few hours, my husband and I decided that I didn't need to be on the title just so that both of us didn't have to waste our day there. So I left. (and before anyone thinks anything about it, I have an 820+ credit score, the decision not to be on the car was purely because there's no reason we both need to be and we were tired of wasting time there). Two days after everything was said and done, they reached out as they had forgotten some paperwork. They made my husband wait hours, and they still couldn't get it correct? They wouldn't do a docusign, so we had to physcially find a printer to print it out and sign, then scan back. We are now over 3 weeks from buying the vehicle, 5 days away from temp tags being expired, and they still don't have the paperwork ready for us to register. It "should be done" today. And they refuse to push through extended temp tags. We all complain about the people of St. Louis being the issue for temp tags, but these dealerships are 100% to blame. My point - they're fine, but not worth the extra 30 minutes out of the city to get "better service" because you don't actually get it. They're just like every dealership in the city. If we didn't buy new, we would absolutely have been on Carvana for an easier experience.

Poor services call 10 time never received response. Don’t trust. Miss lead.

There is an issue in billing my transmission oil change, I have a 15% coupon since i have scheduled an service appointment in Tuesday and i have informed that before handing over my car, Ashley said i got it and will be reduced when you are paying. After one hour my vehicle service is done and when i see the reports they asked me to pay 341$ first including coupon, then when i asked like the transmission oil change is 329.10$ and take off 15% is approximately 49$ but they only reduced 22$ in the final billing which is 321$. When i asked why there is a ... Read More

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Google - Sep 17, 2026

There is an issue in billing my transmission oil change, I have a 15% coupon since i have scheduled an service appointment in Tuesday and i have informed that before handing over my car, Ashley said i got it and will be reduced when you are paying. After one hour my vehicle service is done and when i see the reports they asked me to pay 341$ first including coupon, then when i asked like the transmission oil change is 329.10$ and take off 15% is approximately 49$ but they only reduced 22$ in the final billing which is 321$. When i asked why there is a difference she said computer is giving me that and i cannot do anything about it and yeah it’s hilarious.

Durukan was awesome. He was not pushy with sales and bent over backwards to get me the deal I was looking for. My next vehicle purchase will definitely be back here!

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Did not tell me about doc fee before I traveled 6 hours from another state to buy car and then told me it was a mandatory fee from the State of Missouri. A lie. This fee is allowed by Missouri but only small fraction goes to State. Told me the car was supposed to be serviced but never confirmed after several inquiry’s. Anyway just be aware!

Very knowledgeably about the car. Did there best to come up with a good deal.

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Excellent Service performed quickly. Not an extensive wait time. Service kept me informed of progress.

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I called the Service Department to schedule an appointment for my required Palisade car recall. I was told if I schedule my appointment, and come in, they may not have the necessary part. It’s first come first serve. Why bother making the appointment. Why do I have to do the work to see if they have enough parts? Waste of time. Why don’t they have enough of the needed part to take care of the customer? I’ll go elsewhere.

First time purchase from saint charles hyundai. Ended up purchasing two cars. The purchase process was smooth and straight forward

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I mistakenly put in a headrest backward and couldn’t get it out. The service department said they would have to take the seat apart to get it out, and it might break, and it could cost as much as $750. I looked on the web and there was a simple fix that took me less than a minute. The service manager is rude, ignorant, and incompetent. I won’t be back to this dealership.

Friendly, efficient, so easy to deal with. Great service always from drop off to pick up.

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I brought my car in the morning for a scheduled appointment, but they were unable to work on it that day. I left it overnight, and they fixed everything the following day. The shuttle service was convenient and appreciated. However, I was disappointed that a loaner car was not provided, especially since they were unable to get to my car for the entire day despite having an appointment.

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We have been a loyal customer of xx Charles Hyundai for 25 years. Have bought many vehicles from them-1 Elantra, 2 Tucson’s and 2 Santa Fe’s. We bring our vehicles to them whenever they need servicing. The staff is always friendly and informative, service is great and facilities are clean, comfortable and accommodating. We have never had a problem or issue with the dealership.

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I honestly don’t even know where to start, but this has been one of the worst car-buying experiences I’ve ever had. The vehicle is a 2022 Land Rover Defender that has been sitting on their lot for almost nine months, since December 2025. I reached out last week because I was interested in buying it. The vehicle was at Hyundai St. Charles, but the first guy who answered me, Mitch, was actually from Nissan St. Charles. After going back and forth for a while, we couldn’t agree on the price, and on top of that, the vehicle was pretty ... Read More

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Google - Aug 16, 2026

I honestly don’t even know where to start, but this has been one of the worst car-buying experiences I’ve ever had. The vehicle is a 2022 Land Rover Defender that has been sitting on their lot for almost nine months, since December 2025. I reached out last week because I was interested in buying it. The vehicle was at Hyundai St. Charles, but the first guy who answered me, Mitch, was actually from Nissan St. Charles. After going back and forth for a while, we couldn’t agree on the price, and on top of that, the vehicle was pretty far away from me. On Friday, Mitch contacted me to follow up about the two videos he had already sent me. I told him I was still interested, but I was waiting for a third video showing the interior. Later that same day, Nate, another salesperson from Hyundai St. Charles, contacted me. He sent me another video, including a live video of him driving the vehicle. From what I could see, the battery warning didn’t seem like a huge deal since the vehicle had been sitting for so long. We eventually agreed on a price. I sent Nate my pre-approval letter, completed the credit application, and I was actually ready to finish everything that same Friday. However, Nate was the one who told me that we would finish everything the next day, Saturday. The important part is that both Mitch and Nate knew that Saturday was my last day to lock in the 3.5% interest rate through my credit union. So they knew I was working against a deadline. Well, Saturday was a completely different story. I didn’t hear from Nate at all. I texted him three times throughout the day, and he completely ignored me. Nothing. No call, no text, no explanation. Then Saturday morning, I got a call from another salesperson at the dealership. From the conversation, it sounded like there was some kind of internal issue because Nate had contacted me the day before, and this other salesperson apparently wasn’t happy about it. He made it seem like I was already on his customer list. Honestly, I’m just trying to buy a car. I had no idea I was getting caught in the middle of some kind of salesperson competition. I also followed up with Mitch on Friday and told him that Nate had reached out to me. I asked if he had heard anything from Nate or if he had sent me the third video I had requested. Mitch literally just gave me a 👍 and never followed up. I understand dealerships get busy, but this was just a terrible experience from start to finish. They knew I had a deadline with my credit union, they knew I was ready to buy, and Nate specifically told me we would finish everything Saturday. Then when Saturday came, I couldn’t even get a response. If you’re thinking about buying a car from this group, make sure you know exactly who you’re dealing with, because apparently the salespeople don’t even know who is handling the customer. This is just my personal experience, but based on how I was treated, I absolutely cannot recommend this dealership. If Google allowed me to give less than one star, I honestly would.

Although i recommend St Charles Hyundai and I purchased my 2025 Santa Fe Limited Hybrid from them, I was and am very disappointed in my last service experience. I went in for a routine oil change, ended up the tech left the gasket off, my car stalled, with oil everywhere. Although they took me home , towed my car back to the dealership, and kept it overnight giving me a loaner, I felt like something of that nature should have never happened dealing with a certified technician. My concern is that I drove it and hopefully losing the oil didn't affect ... Read More

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Google - Aug 7, 2026

Although i recommend St Charles Hyundai and I purchased my 2025 Santa Fe Limited Hybrid from them, I was and am very disappointed in my last service experience. I went in for a routine oil change, ended up the tech left the gasket off, my car stalled, with oil everywhere. Although they took me home , towed my car back to the dealership, and kept it overnight giving me a loaner, I felt like something of that nature should have never happened dealing with a certified technician. My concern is that I drove it and hopefully losing the oil didn't affect my engine and cause any other damage. I was told it was an easy fix, but they had my vehicle over night. The hardest part was not being able to reach a real live person while I was stuck in the middle of a busy street with cars honking at me. AI might be the new norm, but it doesn't work with frustration and worry when you can't get a real person.

xx Charles Hyundai always does a great job and the service is top notch. I will always have my cars serviced there.

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Clean pleasant dealership with friendly staff. Service was quick and efficient. Would definitely recommend them to others.

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I bring my vehicle here for all maintenance. They are professional, efficient and answer any and all questions I have. They take excellent care of my 2025 Sante Fe. Knowing I can take my vehicle to any Hyundai dealership , they will always be my #1 choice.

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Their service department did an outstanding job! I highly recommend them for their professionalism, quality of work, and excellent customer service.

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Almost two years ago I came in with my son Honda civic and had almost a complete repair of of his A/C system. I spent good money on this repair. Last year exactly one year after these guys did the repair his A/C went out and i brought it back. The guys wanted more money out of me and that was distasteful to me seeing how i just spent around 2k and not even a year later it didn’t work. I asked them was it Feon in the car and was told yes only to Find out ... Read More

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Google - Jun 30, 2026

Almost two years ago I came in with my son Honda civic and had almost a complete repair of of his A/C system. I spent good money on this repair. Last year exactly one year after these guys did the repair his A/C went out and i brought it back. The guys wanted more money out of me and that was distasteful to me seeing how i just spent around 2k and not even a year later it didn’t work. I asked them was it Feon in the car and was told yes only to Find out it wasn’t. I went myself and put feon in it and it work all last summer. Now we fast forward to this year and it’s out again and it’s not working at all. This is beyond frustrating bc he’s a college student who works a lot and shouldn’t have to go through this with his first car. I’m so disappointed in this dealership. My son needs his a/c to work asap!!

We were very pleased with our salesperson Raleigh S. and so far are veryhappy with our new Venue! We also have a 24 Venue and have found good service with xx. Charles Hyundai. Hoping it will always continue!

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Excellent service experience- I had a 30k service done. Very extensive items covered my Cus service person went over each item and how long it would take. There was a rattle that needed attention. A seasoned mechanic asked me to drive the car to make the rattle happen.. then said we have a warranty kit needed to fix it and said he would order it and call when it arrives ..overall would recommends this dealership for servicing…

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all employees were courteous, facilities were extremely neat and clean. I have brought my Elantra back to my dealer since day 1 & will continue to do so..They are great and have my complete confidence!

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Made an appointment for several routine maintenances, they had denied us at 26 or 28k because we had used up an earlier maintenance interval to fix THEIR mistake of severely overfilling the car's engine oil. The engine oil sensor during our 27 hour road trip to California kept saying low engine oil and the check engine light would kick on. It had been serviced right before we left so we knew something had to be off. After we left the car parked overnight and checked the dipstick again, it was still more than double over the full line. After they denied ... Read More

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Google - Jun 14, 2026

Made an appointment for several routine maintenances, they had denied us at 26 or 28k because we had used up an earlier maintenance interval to fix THEIR mistake of severely overfilling the car's engine oil. The engine oil sensor during our 27 hour road trip to California kept saying low engine oil and the check engine light would kick on. It had been serviced right before we left so we knew something had to be off. After we left the car parked overnight and checked the dipstick again, it was still more than double over the full line. After they denied us at the 26/28k mile service interval, they said we had to wait until 30k. Half a year later we finally made it to 30k and booked an appointment. We went in and said they can't service us anymore because the 3 year free maintenance warranty had expired. Are you serious???

Agreed on a price, came in 4 days later and price had jumped by $2,000. Would not honor the agreed upon price. Seems rather shady.

I had called another Hyundai dealer since it was closer and was treated like it was a joke and was not given answers to my questions. I brought my car here and in less than two hours was on my way. Very satisfied with my experience. When I buy a new car, this is the place I’ll come to. Honest and upfront business.

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Arvin continues to harass us, despite being requested multiple times to cease and desist. We will NEVER even consider purchasing from a dealership that allows such sleazy sales tactics.

My biggest issue with St. Charles Hyundai was the communication and customer service. I understand that problems can happen with vehicles, but the way customers are treated and kept informed makes all the difference — and unfortunately that was completely lacking here. Trying to get updates or answers was extremely frustrating. Calls were not returned, messages went unanswered, and I constantly felt like I had to chase people down just to get basic information. Every time I spoke with someone, I seemed to get a different answer or timeline, which made the entire experience even more stressful. What was most disappointing ... Read More

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Google - May 26, 2026

My biggest issue with St. Charles Hyundai was the communication and customer service. I understand that problems can happen with vehicles, but the way customers are treated and kept informed makes all the difference — and unfortunately that was completely lacking here. Trying to get updates or answers was extremely frustrating. Calls were not returned, messages went unanswered, and I constantly felt like I had to chase people down just to get basic information. Every time I spoke with someone, I seemed to get a different answer or timeline, which made the entire experience even more stressful. What was most disappointing was the lack of urgency or accountability when the issue was not being resolved. Instead of feeling like the dealership was actively trying to help fix the problem, I felt brushed aside and left in the dark. Communication should never be this difficult, especially when customers are spending significant money and trusting a dealership with their vehicle. Customer service after the sale clearly does not match the promises made upfront. A simple phone call, update, or honest explanation would have gone a long way, but instead the experience felt disorganized and unprofessional. I hope management takes customer concerns more seriously moving forward because better communication, follow-through, and transparency would make a huge difference in the overall customer experience.

Purchased Hyundai Palisade 2026 in November 2025. Has been in shop 5 times for a shake/vibration. We keep getting told thats just how that car is. Totally unacceptable! Can not get anyone in service to return calls & when they do its 3 or 5 days later. Would not recommend this dealership to anyone! They have made this the worst new car we have ever had. Regret buying from them.

​I had a highly disappointing experience at this dealership, specifically due to the disrespectful behavior of Alex. From the start, they were dismissive, impatient, and entirely unprofessional. Instead of helping me or answering my questions, they spoke down to me and made me feel like an inconvenience. ​Buying a vehicle is a major decision, and customers deserve to be treated with basic respect and courtesy. Unfortunately, Alex’s poor attitude completely ruined the experience. I will not be returning to this dealership and strongly recommend looking elsewhere if you want to be treated like a valued customer.

Before you pass this negative review, read my tale. I bought a 22 Sonata N-Line w/ just over 10k miles. Two physical inspections showed it was in pristine condition. I brought it in on 4/15 for an oil change in preparation for a trip coming up. The next day, as I was working on getting plates, someone stopped me because I was leaking fluid. I was essentially leaking oil across the greater St. Charles city. By the time I got home and was able to check the levels, there were only droplets left on the dipstick. I called St. Charles Hyundai and ... Read More

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Google - Apr 29, 2026

Before you pass this negative review, read my tale. I bought a 22 Sonata N-Line w/ just over 10k miles. Two physical inspections showed it was in pristine condition. I brought it in on 4/15 for an oil change in preparation for a trip coming up. The next day, as I was working on getting plates, someone stopped me because I was leaking fluid. I was essentially leaking oil across the greater St. Charles city. By the time I got home and was able to check the levels, there were only droplets left on the dipstick. I called St. Charles Hyundai and they towed it back to their location. They were able to fix it and it did have a quart and a half of oil left. The cause: they installed the filter gasket inaccurately. This is bad enough, but the greatest offense of this entire thing is the addition of the customer service manager suggesting that it was just a part that went bad and not caused by an installation problem, which was recorded as such on the receipt. Now, they said everything appeared to still be lubricated, but there is no way to know how accurate that is or whether or not they had diminished the life of my engine. All in all, the original problem would’ve been enough, but the awful dismissal by their customer service leadership was insult on top of injury.

I have a 2017 Tucson. A year and a half ago it stopped being able to accelerate properly. I tried to call the Saint Charles location, but they were booked out for two weeks so I Took the car to Chesterfield. They had a day or two and said there was nothing wrong with the car now the car works fine. The garage I used told me that there was a problem with the Tucson that needed a new motor, but they tried to keep them running until they got past the point that the warranty covered it but I thought ... Read More

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Google - Apr 22, 2026

I have a 2017 Tucson. A year and a half ago it stopped being able to accelerate properly. I tried to call the Saint Charles location, but they were booked out for two weeks so I Took the car to Chesterfield. They had a day or two and said there was nothing wrong with the car now the car works fine. The garage I used told me that there was a problem with the Tucson that needed a new motor, but they tried to keep them running until they got past the point that the warranty covered it but I thought surely not. Now my car again does not accelerate properly so I took it in. It has 88,000 miles. Oh now it’s not covered by the warranty and they’re trying to tell me that it’s a catalytic converter and that I need new brakes.. In all honesty, I do need new brakes. I’m OK with that except for what they charged me for them, which was Ludacris.. My problem is with the fact there’s nothing wrong with the catalytic converter and my car runs worse now than when I took it in. Do not trust these people do not buy a car from them. They will scam you up one side and down the other oh and they also charged me $250 to tell me that my car needed brakes. They didn’t deduct that that’s just what they charged me to look at the car so it was 977$ To have brake change, we all know that’s not right. Steer clear of this Hyundai location they are crooks

Called for a maintenance appointment they got me in in just a couple days. I waited for my vehicle it was done in just a little over a hour. Very friendly staff. This is our 6th Hyundai from this dealer.

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I live in North County. I drive pass a Hyundai Dealership getting to St. Charles Hyundai and that fact alone says a great deal! When I purchased my 2019 Santa Fe the sales price was the best at St. Charles Hyundai. The Service Team is cheerful & pleasant, and I love the inside of the dealership! My 2019 Santa Fe has 111,900 miles and Rick Bertillo my (Service Advisor) and the mechanic's at this Dealership well continue to help me flip the numbers on my dashboard! I love my SANTA FE SE! Thank you team.

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Highly upset. Drove 40 minutes, Got up at 8am on a Saturday. Arrived to find the car was not ready for sale, needed brakes, rotors, a sensor & dirty as hell. Wasted time & money for a car that wasn’t ready for sale.

Worst experience talking with Manager(Aravind’s Manager)

I recently visited saint charles hyundai dealership to purchase a car, and my initial experience with the salesperson Aravind was excellent. He was professional, patient, and very helpful throughout the process. He assisted us with the test drive, answered all our questions in detail, and provided a lot of useful information that made us feel comfortable and confident. However, things changed when his manager got involved. Unfortunately, the manager showed very little interest in helping us move forward with the purchase. The interaction felt dismissive and unmotivated, which was disappointing after such a positive start. What was particularly concerning was ... Read More

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Google - Mar 29, 2026

I recently visited saint charles hyundai dealership to purchase a car, and my initial experience with the salesperson Aravind was excellent. He was professional, patient, and very helpful throughout the process. He assisted us with the test drive, answered all our questions in detail, and provided a lot of useful information that made us feel comfortable and confident. However, things changed when his manager got involved. Unfortunately, the manager showed very little interest in helping us move forward with the purchase. The interaction felt dismissive and unmotivated, which was disappointing after such a positive start. What was particularly concerning was a comment the manager made, stating that Hyundai does not sell or lease vehicles to individuals without a visa. This was both confusing and inappropriate, as it was an assumption that did not apply to us. It left us questioning whether we were being unfairly judged or profiled. Additionally, the manager was not wearing a name tag, so I’m unable to identify him directly. I hope the dealership management takes this feedback seriously. Aravind provided great customer service and represented the dealership well, but the overall experience was negatively impacted by the manager’s behavior.

Service experience was great. Michelle was really nice. Done quickly and correctly. Coffee, water & snack a nice touch.

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Took my car a 2016 hyundai accent in for safety recalls. Car was returned to me telling me that I have an aftermarket bracket on my car preventing them from doing one of the two(never had anything aftermarket done) and then the spot below my dash it was for they left wires hanging down. Also when it was returned to me my tire was leaking air and flat. No idea how they managed that. I was then called to ensure the service was great and explained my grievances to get told a manager would respond and never got a call ... Read More

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Google - Mar 18, 2026

Took my car a 2016 hyundai accent in for safety recalls. Car was returned to me telling me that I have an aftermarket bracket on my car preventing them from doing one of the two(never had anything aftermarket done) and then the spot below my dash it was for they left wires hanging down. Also when it was returned to me my tire was leaking air and flat. No idea how they managed that. I was then called to ensure the service was great and explained my grievances to get told a manager would respond and never got a call back. All in all, I took it in for two free safety recalls left with wires hanging in a spot one needed done, a flat tire, and one safety recall completed. Highly recommended some training for their service staff and to take your car to another Hyundai for the time being.

Terrible experience years ago so I decided to try again. I went into the dealership around 11 am. All the salesman were in a meeting. I waited about 10 minutes then told the receptionist I was going to go outside and start looking at the vehicles. I came back in about 15 minutes later, still no help so I told the receptionist your loss. I purchased a new vehicle from someone else later that day. Today I called to complain and inform them of their loss of the sale. After asking to speak with a manager I was forwarded to a voicemail. I'... Read More

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Google - Mar 16, 2026

Terrible experience years ago so I decided to try again. I went into the dealership around 11 am. All the salesman were in a meeting. I waited about 10 minutes then told the receptionist I was going to go outside and start looking at the vehicles. I came back in about 15 minutes later, still no help so I told the receptionist your loss. I purchased a new vehicle from someone else later that day. Today I called to complain and inform them of their loss of the sale. After asking to speak with a manager I was forwarded to a voicemail. I'm sad to see that no customer service exists at this location. Would never recommend to anyone.

Tristan was great to work with throughout the buying process. Professional, knowledgeable, patient, helpful, no pressure. Finance person the same, made buying a car stress free.

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Sierra Joliff was the salesperson my husband and I worked with on purchasing a vehicle. Initially, the sales process and transaction went smoothly, and I am very happy with my vehicle. The problem occurred with the lack of follow-up when asked repeatedly if there was a second key for the vehicle. I reached out multiple times to get an answer, only to be left without one. The second issue developed upon trying to register the vehicle at the Department of Motor Vehicles office, where I was told my inspection had expired. It was then I learned that the inspection was ... Read More

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Google - Mar 7, 2026

Sierra Joliff was the salesperson my husband and I worked with on purchasing a vehicle. Initially, the sales process and transaction went smoothly, and I am very happy with my vehicle. The problem occurred with the lack of follow-up when asked repeatedly if there was a second key for the vehicle. I reached out multiple times to get an answer, only to be left without one. The second issue developed upon trying to register the vehicle at the Department of Motor Vehicles office, where I was told my inspection had expired. It was then I learned that the inspection was performed in December, 3 months before I purchased the vehicle, and was no longer valid. I called Sierra to explain the issue and was quickly transferred to the wrong number. After calling back, I was transferred again to a Service Coordinator who could only offer to inform the manager upon his/her return to the office. I was told the manager would call, but I have not received a call or any communication from anyone. The lack of follow-up and poor communication to resolve this issue has been horrible.