We were very pleased with our salesperson Raleigh S. and so far are veryhappy with our new Venue! We also have a 24 Venue and have found good service with xx. Charles Hyundai. Hoping it will always continue!

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Excellent service experience- I had a 30k service done. Very extensive items covered my Cus service person went over each item and how long it would take. There was a rattle that needed attention. A seasoned mechanic asked me to drive the car to make the rattle happen.. then said we have a warranty kit needed to fix it and said he would order it and call when it arrives ..overall would recommends this dealership for servicing…

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all employees were courteous, facilities were extremely neat and clean. I have brought my Elantra back to my dealer since day 1 & will continue to do so..They are great and have my complete confidence!

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I had called another Hyundai dealer since it was closer and was treated like it was a joke and was not given answers to my questions. I brought my car here and in less than two hours was on my way. Very satisfied with my experience. When I buy a new car, this is the place I’ll come to. Honest and upfront business.

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Called for a maintenance appointment they got me in in just a couple days. I waited for my vehicle it was done in just a little over a hour. Very friendly staff. This is our 6th Hyundai from this dealer.

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I live in North County. I drive pass a Hyundai Dealership getting to St. Charles Hyundai and that fact alone says a great deal! When I purchased my 2019 Santa Fe the sales price was the best at St. Charles Hyundai. The Service Team is cheerful & pleasant, and I love the inside of the dealership! My 2019 Santa Fe has 111,900 miles and Rick Bertillo my (Service Advisor) and the mechanic's at this Dealership well continue to help me flip the numbers on my dashboard! I love my SANTA FE SE! Thank you team.

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Service experience was great. Michelle was really nice. Done quickly and correctly. Coffee, water & snack a nice touch.

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Tristan was great to work with throughout the buying process. Professional, knowledgeable, patient, helpful, no pressure. Finance person the same, made buying a car stress free.

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I would love to give this business a slightly higher score but I think back to how they spoke to me and I have to say it's been years since I've been treated so bad. I do not recommend this location. I bought a new Tucson 2025 this past January 2026. I went at night with my husband and I fell in love with the car immediately. Our salesman seemed very nice and was patient and helpful. I test drove the car and after wanted to look at a Sante fe. I didn't test drive the Santa Fe and ... Read More

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DealerRater - Feb 25, 2026

I would love to give this business a slightly higher score but I think back to how they spoke to me and I have to say it's been years since I've been treated so bad. I do not recommend this location. I bought a new Tucson 2025 this past January 2026. I went at night with my husband and I fell in love with the car immediately. Our salesman seemed very nice and was patient and helpful. I test drove the car and after wanted to look at a Sante fe. I didn't test drive the Santa Fe and said I wanted the Tucson. as we were walking back to the main building from the back parking lot I noticed the salesman, Andrew Schafer, wasn't with us and I asked my husband where he went. He said Andrew went to get the storage bar for the trunk, the one to cover everything because for some reason it wasn't in the car. This car is an all black interior with light grey seats. clean, brand new. I glanced in the truck area but being dark, with poor eyesight, and almost closing hour, it was a quick look over. It was empty and clean, I'm not looking for damage in a brand new car. we went back Saturday morning to finish the deal and I drove home with the car late Saturday morning. I don't drive everyday. Sometimes for a week or more. I have a disability and cannot use my arms, neck, chest, and shoulders and require planning to drive around appointments. So a week or so later, I needed to drive to the donation center. I opened the trunk on a sunny day and realized I needed to remove the bar to slide things into the trunk. I normally don't do this because leaning forward and using my arms doesn't work for me. So I climbed into the trunk and sat crisscrossed with my legs under the bar as I looked to my left to pull in on the spring to remove the bar I saw a good size crack in the panel next to it. I thought I could easily explain to Andrew about this since he went to get the bar before I bought it. None of us noticed the crack before this not even the salesman. I called my husband that day and the first chance I had energy wise to call Andrew, I did a few days later. he was short and dismissive with me but said they would fix it no problem, bring it in. I said it would be another few days before I could drive and he said no problem. The following Tuesday, I pulled into their service area and I walked up to a female service writer. It immediately went bad. The service writer went to "talk" to someone and came back and said nothing would be done because it's not covered under warranty and I did the damage. I asked for someone else. The next women was even more rude. She flat out said I did the damage and It was my fault and "you really want to have this come out of Andrew's commission. She was loud and abrupt and accused me of lying. at this point I'm trying to stay calm. I've had this car a little over a week and their service department was shocking. I went back a few days later because they promised me a phone call from the sales manager and he just ignored the problem. I asked for him the second time I went to talk with someone and he was the worst. The first loud and forward thing he said to me was " you're lying, why should we fix it. you did it. He repeated this mantra in many different styles with a defensive mannerism. I had him look at the trunk, but he had already seen a picture of the damage and knew where to find it. We called my husband after the manager came back with an offer of $350 for us to fix the damage I drove away with when I bought it. The manager of the location was suppose to call us when we refused to pay to fix this and not surprised, he never did. There was also an issue when we were finishing the financing and we had a tif over my trade in but the floor manager flat out told me they didn't need my sale, they would just get someone else. I said I guess you're not worried about repeat customers and he said NO! they weren't. I have to take my car back to this location of purchase to keep my warranty, and I do not feel safe doing so.

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My car was towed to the dealership. I was quickly contacted by service personnel and kept up to date on status of car. Received prompt replies to all inquiries.

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I had to bring in my suv for a recall problem fix in a timely matter . Thanks !!

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Great service from making the appointment to everything during the visit. Service advisor Ashley was great to work with and suggested some things that were helpful but did not cost anything extra. Waiting area is very nice. This was my first visit to this dealership and everything was first class.

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Very helpful with my issues, contacted Hyundai for warranty coverage, provided a rental. Very happy with their service.

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I'm very happy with all the services I've received from this dealership. Work I' had done was on time and to my satisfaction . People I dealt with were cooperative, pleasant and kept the customer in mind and informed.

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I always receive outstanding service and communication! I would highly appreciate this St Charles Hyundai!

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Service department is great. Very friendly and courteous. Keep you informed. Positive experience all around

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It’s always a good experience at St. Charles Hyundai. Everyone is so helpful and friendly.. It’s a great dealership!

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Let me just stop you now before you ever go to this dealership for anything. It has gone downhill. I have bought two cars from there and I promise I will NEVER be back. 1st my service advisor Melissa was the worst service advisor l've ever had there and then watch it if you ever get a rental because they will try to blame you for chips on a car that were already there because they did not even do a walk around when you got the rental!! Do yourself a favor and go to a different Hyundai dealership ... Read More

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DealerRater - Sep 26, 2025

Let me just stop you now before you ever go to this dealership for anything. It has gone downhill. I have bought two cars from there and I promise I will NEVER be back. 1st my service advisor Melissa was the worst service advisor l've ever had there and then watch it if you ever get a rental because they will try to blame you for chips on a car that were already there because they did not even do a walk around when you got the rental!! Do yourself a favor and go to a different Hyundai dealership don't ever go to St Charles Hyundai they are worst!!

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Michael handled my car check in and was very nice. I was in and out in a very reasonable time. I highly recommend their service department.

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Great customer service and the car was returned quickly repaired. Dealership was clean and everyone was friendly.

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Ashley and Brigitte provided constant contact and excellent customer service through out the entire experience.

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Ashley was very nice & very helpful-always a pleasure to come here for my car’s maintenance

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My vehicle was under warranty, I received a loaner vehicle for the entire time my vehicle was in shop. Very nice loaner. Everyone was friendly.

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The entire staff at St. Charles Hyundai are world class and a pleasure to deal with. No hidden fees or sneaky tactics here. They were upfront about everything and helped us get the exact model we wanted. If you need a Hyundai then look no further than St. Charles Hyundai and ask for Nick!

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I had a great buying experience with Torrey Iannazzo. He was upfront and honest about everything. I would highly recommend Torrey to anyone wanting to purchase a vehicle.

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Always a fast friendly service... Would not go anywhere else love my hyundai.. always welcome with a smile

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I’m always helped immediately and my questions are fully answered. I know what to ask about or look for when I have my next appointment. Usually I work with Chris Johnson, who is the best.

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Customer service was very pleasant and helpful. I truly appreciate taking the time to explain in details what I need for my next appointment. And, thanks again for calling to see if I need further assistance…just so awesome!!! …Thanks again

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Justin in service is 1000 percent rock star!! From start to finish in service.. contacted thru out service timely fast will be back.

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Kelly and Brian made my purchse fast easy and seamless I never thought i would ever see a brand new car...

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Justin was amazing in service!! He got everything done quickly and kept me updated! Best service advisor I have used thus far at this dealership!

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We really loved working with Donald to purchase our new vehicle! We love our Palisade, and we are very pleased with the overall experience with St. Charles Hyundai!

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I am on my 5th Hyundai from St Charles Hyundai. They have always treated me fearly and the the cars have always been fantastic!

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Just had my Hyundai diagnosed and work was completed the same day! Justin kept me informed with updates during the process. Very pleased with the communication and will not hesitate to return as needed for both vehicles.

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I have been back to this dealership many times and would go back again. Glad to be back brought a different vehicle and now am excited to be back with my Hyundai.

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Our car buying experience at St Charles Hyundai was easy and no pressure. Lynn Woodard greeted us at the door (walk-in, no appointment). He worked quickly to show us the vehicle we had found on their website. Unfortunately we couldn’t test drive it that evening because it needed to be charged (Kona EV) but Lynn explained the features available and we decided to return the next day for a test drive. Once we determined the car was what we wanted the buying process went smoothly. Lynn & Aaron Litton in finance made sure we understood everything and were very ... Read More

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DealerRater - Apr 3, 2025

Our car buying experience at St Charles Hyundai was easy and no pressure. Lynn Woodard greeted us at the door (walk-in, no appointment). He worked quickly to show us the vehicle we had found on their website. Unfortunately we couldn’t test drive it that evening because it needed to be charged (Kona EV) but Lynn explained the features available and we decided to return the next day for a test drive. Once we determined the car was what we wanted the buying process went smoothly. Lynn & Aaron Litton in finance made sure we understood everything and were very pleasant & efficient throughout the process. We received follow up emails and phone calls to make sure we were satisfied & encouraged us to call if we encounter any questions or issues. So far all is good!

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Lynn was very kind and thoughtful in the buying process. He took time to try and make the whole process perfect. Lynn and st Charles Hyundai has worked so far at making the after purchase corrections. There is one more current situation that was is still trying to be resolved from the initial purchase and so far everyone seems to be kind and working with us in making the purchase correction! Lynn has shown kindness throughout the process and seems willing to help make it right.

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Super nice people all around. Helped me through the process of my very first car!

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Our experience was very nice and complete. The vehicle selection was excellent and had many to choose from. Our salesman Lynn, was excellent and GREAT to work with!!

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Very welcoming. They treated customer as nothing else. Their goal is to make a good relationship with customer not just sell the car.

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The Salesman we had was very friendly and very helpful! Did an excellent job trying to help us find a car we wanted.

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Lynn was fabulous to work with. He stayed with us and explained the process of everything. He was helpful in asking questions when he didn’t know the answer. I will recommend him as a salesman to anyone looking for a car!

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Great team to work with- from making the appointment through repairs and out the door.

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Great service, recently had an engine issue, they took care of it, got me back in my car quickly.

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Nick Parisi is a Phenomenal Salesperson. This is the 8th Hyundai that we've bought and the 1st with Nick Parisi and St. Charles Hyundai. Nick Parisi greeted us the moment we entered the showroom with a genuine welcoming smile. We quickly learned that Nick Parisi is professional, personable, down to earth, patient and never pushy. Nick is extremely knowledgeable about all the car models, financing and all the necessary paperwork. Nick made sure that we didn't settle and figured out a way to put us in our dream car, a 2025 Palisade SEL Premium. He makes car buying/leasing ... Read More

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DealerRater - Feb 5, 2025

Nick Parisi is a Phenomenal Salesperson. This is the 8th Hyundai that we've bought and the 1st with Nick Parisi and St. Charles Hyundai. Nick Parisi greeted us the moment we entered the showroom with a genuine welcoming smile. We quickly learned that Nick Parisi is professional, personable, down to earth, patient and never pushy. Nick is extremely knowledgeable about all the car models, financing and all the necessary paperwork. Nick made sure that we didn't settle and figured out a way to put us in our dream car, a 2025 Palisade SEL Premium. He makes car buying/leasing pleasurable which is really saying something. Nick has gained our trust which is a hard thing to do and we would overwhelmingly recommend him to handle the sale/lease of your next Hyundai or Genesis. St. Charles Hyundai has a family atmosphere in a beautiful state of the art facility. Everyone there goes out of their way to acknowledge you in a friendly manner. Nick was always available and eager to help us with our needs. We will be back when its time to get another new car and we will ask for Nick Parisi. DO YOURSELF A FAVOR, go to St. Charles Hyundai and ask for NICK PARISI. Nick Parisi is 5 out of 5 Stars all the way!

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We just bought a brand new 2024 Sonata from here. Jason Freed was our sales rep and he was totally awesome. This is our 4th car we have bought from here and we have always had a great experience. Also, Brian Wright who helped us with our financing was also a great person to work with. Everyone who helped us was friendly and very informative!!

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Jason Freed went out of his way to take care of me! Highly recommend! Excellent service from buying a vehicle to repairs! ⭐️⭐️⭐️⭐️⭐️

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Service Center welcomes you when you drive your car in for service. Friendly staff and if you wait the offer you free coffee, snacks and water

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Great experience from sales to service. Everyone is helpful and professional and service is always prompt.

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The service I received was outstanding! From the moment I walked in to the day of my purchase, I was taken care of.

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Weldon Streetor was great to work with. Very helpful and answered all my questions. No pushy sales tactics. I highly recommend him and the St Charles Hyundai dealership.

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Very transparent about the monthly payment. No hassle or pressure, just suggestions and friendly negotiations.

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One of the best car buying experiences I’ve had. Weldon Streeter was a very knowledgeable and helpful sales associate. I appreciated his ability to guide us through the test driving and buying process without being high pressure. Similarly, Sid with the finance team was easy to work with. I can highly recommend this dealership.

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Service was great at this dealership. I worked with Connor in service and he was very helpful

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Service was quick and efficient. Connor was my advisor and he was helpful in answering any questions I had.

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Connor A in service does a fantastic job! Answered all of my questions and gave great advice on what services we should take care of next

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Had my car serviced here recently and they were all very quick and professional. Connor Agee, our service advisor, was excellent to work with.

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St Charles Hyundai service has always treated me and my family well. Recently worked with Connor in service and he was great. 10/10 experience

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Had a great experience with service at this dealership. Connor A was great to work with from start to finish

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I have worked with Weldon Streeter several times. I purchased two cars from him, a new Santa Fe and a used Kia. He was knowledgeable, and addressed all my concerns. My questions were all answered, and he provided support to us including help to set up the Santa Fe computer features after the sale. Our family respects him and his expertise. I will definitely reach out to him when I am ready to buy my next Hyundai or Genesis.

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Nathan did a great job showing me the in and outs of the Tucson.. He was very informative and personable

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This is the 4th vehicle I have purchased from Rizo and the xx. Charles dealership. Rizo goes above and beyond to make the process easy and quickly. He was able to answer all of my questions and made several calls after my purchase to check on myself and the vehicle. I encouraged anyone looking for a new or used car to work with Rizo!!

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Weldon was such a pleasure to work with on the new purchase of my Hyundai Santa Fe. He showed me all the cool features and details of the car.

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It was very clean very nice and they make the customer feel right at home

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Dealership is nice. It was clean and comfortable. Most everyone was welcoming and very nice.

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Terrible buying experience at St Charles Automotive. Ordered my Night edition Palisade on November 16. The car arrived on December 6th. I had financing set up with USAA before I went to purchase the car. Picking up the car i was told I had to finance through Commerce Bank at 8.4%. USAA was at 6.2%. I was also told there were NO factory incentives on the Palisade in December. Disappointed I walked on the transaction and received a refund on my deposit. Enter Napleton Hyundai!!! $1000.00 Factory discount off MSRP (WHAT....?) 3.4% financing through Hyundai. Great buying experience. My thought: St Charles Automotive has no ... Read More

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DealerRater - Dec 7, 2023

Terrible buying experience at St Charles Automotive. Ordered my Night edition Palisade on November 16. The car arrived on December 6th. I had financing set up with USAA before I went to purchase the car. Picking up the car i was told I had to finance through Commerce Bank at 8.4%. USAA was at 6.2%. I was also told there were NO factory incentives on the Palisade in December. Disappointed I walked on the transaction and received a refund on my deposit. Enter Napleton Hyundai!!! $1000.00 Factory discount off MSRP (WHAT....?) 3.4% financing through Hyundai. Great buying experience. My thought: St Charles Automotive has no character, no loyalty and no honor. Stay away or you will pay a higher price. Napleton Hyundai was honest in their business dealings. Napleton Hyundai will earn your trust and your business.

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Deceptive Sales!!! $250 Holiday Gift Card Promotion... I went in last week to purchase a 2024 Genesis GV70. After test driving the vehicle, I asked the sales person (Kevin Thomas) to get me pricing on the vehicle, which he promptly did and returned with a deal sheet within a few minutes and I told him that I would call him by the end of the day to let him know if we had a deal or not. Later that afternoon, I called Kevin back to let him know that we had a deal and asked him to get the paperwork ready and ... Read More

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DealerRater - Dec 6, 2023

Deceptive Sales!!! $250 Holiday Gift Card Promotion... I went in last week to purchase a 2024 Genesis GV70. After test driving the vehicle, I asked the sales person (Kevin Thomas) to get me pricing on the vehicle, which he promptly did and returned with a deal sheet within a few minutes and I told him that I would call him by the end of the day to let him know if we had a deal or not. Later that afternoon, I called Kevin back to let him know that we had a deal and asked him to get the paperwork ready and I would come back the next day to sign after putting a $1,000 deposit down. When I arrived the next day to sign the paperwork, Kevin slid a piece of paper in front of me that stated I opted out of the $250 holiday gift card program. I told him that I still wanted the gift card, but he said they took that off the price of the car, but could add it back in if I truly wanted the gift card, which I declined. WHY WOULD I PAY FOR MY OWN GIFT CARD? I didn't try to haggle on the price of the car or negotiate a cheaper price at any point during the transaction and gave them exactly what they asked for. I should have just walked away from this deal and gone someplace else.

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Weldon was very helpful. He helped us understand our options with the financing. He showed us about all the cool features of the car. He was very pleasant and best of all not pushy. He really wants you to enjoy your purchase. We appreciate that.

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Mr Streeter was a joy to work with … very knowledgeable and particularly well informed on all the electronics. He handled everything smoothly.

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I'm not even sure where to start. My experience started out strong, as I had a great experience with Courtney as I test drove a 2023 CPO GV80. He was very courteous and informative. While riding with Courtney, I got the impression we were told to return to the dealership promptly, as I was not his customer - and that another sales rep was waiting. That seemed very rude and unprofessional to me, as I really hadn't established with anyone at that point. I think another sales rep had sent me a couple pictures, but most of my prior ... Read More

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DealerRater - Nov 16, 2023

I'm not even sure where to start. My experience started out strong, as I had a great experience with Courtney as I test drove a 2023 CPO GV80. He was very courteous and informative. While riding with Courtney, I got the impression we were told to return to the dealership promptly, as I was not his customer - and that another sales rep was waiting. That seemed very rude and unprofessional to me, as I really hadn't established with anyone at that point. I think another sales rep had sent me a couple pictures, but most of my prior interaction was with a sales manager. It was all downhill from there. I decided to purchase this vehicle, and during/after the sale, I experienced numerous issues. First, I was not provided with a copy of the CARFAX report and the CPO warranty as required by a Genesis CPO sale. I had to request those items after the fact. Secondly, the dealership failed to register my vehicle as CPO with Genesis HQ. I found out my vehicle wasn't showing up as CPO in the Genesis system while contacting HQ about another issue. Again, it took several requests to the dealership to get that accomplished. Next, I discovered that the reversible cargo mat that was in the vehicle during ALL 3 of my test drives (and on the window sticker for the car) was NOT in the vehicle after I took ownership of it. I did reach out to the GM of the dealership who did take swift action to replace it - yet they apparently had no idea how the cargo mat could have just disappeared. More recently, I am still waiting for the tax and title paperwork that was promised to me by the Business Manager at the dealership. During the sales transaction, he told me that "in a few weeks, the dealership would reach out to let me know that they had the tax/title paperwork completed, and that I could come by the dealership to get it or have it mailed to me". That was about 6 weeks ago now. When I reached out to the dealership about it, they told me I needed to go through my bank for those documents. Well, that's not what I've done before, nor is that what I was told by the Business Manager during the sale. I love my rig, that I cannot deny. However, nearly everything associated with the sale and everything since has been a disaster. Yes, I have a cargo mat - but why was it removed? Yes, I have my CARFAX and CPO docs, but why did I have to request them? Yes, the vehicle is now registered as CPO w/Genesis, but why did I have to ask for that to happen? And where in the xxxx are the tax/title documents I was promised by the Business Manager (who by the way didn't know that the CPO warranty was 6 years/75,000). He assured me it was 5/60. I had to look it up in front of him to show him he was incorrect. I can only hope that once they open their stand alone Genesis dealership that things will be MUCH, MUCH better. I've never had such a negative car buying experience as this one. I rated the GM at 4 stars for getting me my missing cargo mat quickly (once I pointed out it was missing). I also rated Nathan at 4 stars, as he has been very helpful with getting me all the aforementioned missing items. I would have rated Courtney at 5 stars, but he no longer works there. My overall experience is rated at 1 star based on the numerous hassles and inconveniences I've experienced since driving this vehicle home. When purchasing a $70K+ luxury vehicle, the expectation should be that the buyer would have a smooth and effort-free transaction. Mine has been the exact opposite.

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Weldon made my experience a great one. He was very knowledgeable and answered all my questions. I would recommend St Charles Hyundai and Weldon to anyone looking for a car. Great experience

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Was a great sport about helping me choose my new vehicle. Any question I had about the car and financing he helped to answer.

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Very friendly and professional. Weldon was very helpful and provided all the information I needed to make my decision. He did not pressure me which I really appreciated.

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Friendly. Welcoming. He had my best interest for me! Very helpful and had amazing communication.

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'Service manager' in title only. I had to have some minor cosmetic touchup work done on my vehicle, and was assigned Brad as my service associate. He unfortunately never performed any service. Upon calling the service department I eventually spoke with the service manager Josh, almost two weeks after I'd left my vehicle with them. He said they he had no update for me, but assured me that Brad would get back to me as soon as they heard. I called 4 days later (as I had still not been called) and once again spoke to Josh who informed me ... Read More

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DealerRater - Sep 25, 2023

'Service manager' in title only. I had to have some minor cosmetic touchup work done on my vehicle, and was assigned Brad as my service associate. He unfortunately never performed any service. Upon calling the service department I eventually spoke with the service manager Josh, almost two weeks after I'd left my vehicle with them. He said they he had no update for me, but assured me that Brad would get back to me as soon as they heard. I called 4 days later (as I had still not been called) and once again spoke to Josh who informed me Brad would be gone for the next 4 days. 4 more days later, I called up since Brad never did. This time I was informed that Brad leaves at 4 each day. Thanks, that would have been welcome information three calls ago. I'm so glad the service manager never mentioned this to me. Another week of problems (involving Brad not doing his job that I won't get into right now) passes and I call up the service manager. I explained that three weeks had passed when I was assured by Brad it would be returned to me the sane week of the initial dropoff. I expressed my wishes to either have my property returned to me by week's end since the vehicle was simply across the street from the dealer (whether the cosmetic work had been completed or not as it was not a matter of safety concern) or else be granted a rental loaner vehicle. At this point, I had been put out and wasted time moving everything forward myself at every turn. Josh said he would have Brad call me back first thing the following morning, Wednesday. Thursday evening arrives. I call the service department, get redirected to Josh's line twice, sent straight to voicemail twice, so I left Josh a voicemail. I sent over nine calls to their service department on nine separate dates, and until I contacted my sales associate and the store manager, I never received a single reply from the service department. Now, I'm not entirely sure what the job of a 'service manager' in the auto industry entails. However, I've worked in different service industries and my service managers would have said that service and management are involved, it is right there in the name afterall. At no point did I receive service from the St Charles Hyundai service department. I had to call the repair show directly to get any work done. They simply picked the vehicle back up five weeks later because they didn't like the idea of me getting it back from the shop directly because it made them look even worse. At no point did Josh manage his employee Brad, as the only time Brad ever called me over the six weeks was when I was finally issued a loaner vehicle from the HR department and he wanted the vehicle back the very next day. I should have told him let me get back to you in six weeks. If this is what passes for service management, then color me the international peace enforcer for small groups of troubled youth based out of Missouri. People would literally die if I managed them a tenth as well as Josh and Brad manage making a phone call.

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Brad is the most incompetent individual I have ever had the unfortunate inconvenience of having to communicate with. If I could leave less than 1 star I would. Brad does not deserve a participation trophy, as he did not participate in getting my car fixed whatsoever. I had bought a new vehicle from the dealership, and had a rather pleasant experience with the purchasing process. Unfortunately, there were some minor cosmetic damages and my sales associate issued me a "We owe" on behalf of the dealer. He then told Brad in front of me and introduced him to me. ... Read More

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DealerRater - Sep 25, 2023

Brad is the most incompetent individual I have ever had the unfortunate inconvenience of having to communicate with. If I could leave less than 1 star I would. Brad does not deserve a participation trophy, as he did not participate in getting my car fixed whatsoever. I had bought a new vehicle from the dealership, and had a rather pleasant experience with the purchasing process. Unfortunately, there were some minor cosmetic damages and my sales associate issued me a "We owe" on behalf of the dealer. He then told Brad in front of me and introduced him to me. It being a new car, they wanted me to just take it home that day. This was August 3rd. I reached out soon after purchasing the vehicle to establish a time to setup an appointment for getting the work done. I was given the workaround a couple times. At first, I was simply told that my service representative was Brad and to speak to him. I could not get a hold of Brad, and he would not respond back to the voicemail I left. However, I was then informed it was at least, in part, due to there being no rental vehicles. My sales agent had informed me the work shouldn't take much more than a week at the most. So I told the service department that was fine, as I still had other means of transportation for a time. Thus, I would not need a rental vehicle at the time. I brought the car in, dropped it off, and had my first real interaction with Brad on the morning of August the 17th. He said they would actually be able to get the car out to Mid America to start the repairs that same day, and it shouldn't take more than a couple days to get the work done. So, I waited. A week or so goes by and I never got a call back or any status update at all. I called up on the evening of the 29th. I was informed Brad had already left for the day, but spoke with Josh, the service manager, who still has no update for me, but informed me that Brad would give me a call back as soon as he heard. So, I continued to wait. Now September 2nd, I called up and once again spoke with Josh, who informed me that Brad would not be back until Tuesday. Still no update on my car, and despite my urgings of what was going on, no information was being given to me. I decided to wait and call Brad Tuesday morning, after now finally being informed after repeated calls that he leaves at 4 each day. I called Tuesday morning and discussed the issue with Brad, who said he'd check and make sure the keys weren't floating around at the dealership (they weren't, and I can tell from the tracker it's still at the auto shop). He says he'll call Mid America as soon as they open that very morning to get an update and get back to me before he leaves that day (at 4). 4pm comes and goes. Not a word 3 weeks have now nearly passed of minor cosmetic damage work that I was told should take less than a week. The next day I called the repair shop directly, as Brad has never called me. The repair shop then informed me that they had received the car on the 17th of August and sent a correspondence that same day. They informed they had tried to reach out to Brad, but three weeks later had still never heard back from him or the service department. The first correspondence they had was when Brad had called up after I had called him and told them to start the work THE DAY BEFORE. So, actual work only began on the vehicle that same day because I had called up and made it happen (and done Brad's job for him). I still did not get my car back for nearly another week, and after 9 calls to the service department and multiple voicemails was only issued a loaner vehicle after contacting my sales associate and the store manager. Unfortunately, the character limit does not allow me to go further into how awful the worst customer service experience of my life was. I had to do Brad's job for him and tell his boss' boss he wasn't doing it before anything was done. I wouldn't trust Brad with a pencil let alone a job in auto services.

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Weldon was incredibly knowledgeable and helpful! He helped me feel good about my purchase! I highly recommend him! He took great care of me.

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Weldon was great! I came in for a test drive for a new car and did not feel pressured at all. I ended up buying a new car and the entire experience was seamless! Everything was explained to me and when I went back the next day to pick up the car, Weldon went through all the features of the car with me and helped me feel comfortable and confident with my purchase.

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Had a minor issue with the warranty company and the Service Manager, immediately responded to my call and addressed it and saved me some money. I appreciate them responding to my concerns in a timely manner. I certainly recommend this Dealership. Thank you.

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We had a great experience, we did not feel pressured, everyone at the dealership was very nice.

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Weldon is a great salesperson. Quality and punctual service and very thorough. Would recommend him to anyone.

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Pristine clean, bright and attractive. Welcoming employees and perfect client comfort zone. It was a pleasure to transact business here.

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Coming from somebody who is not experienced with cars/car shopping, Rizo made the process so easy. Right from the start, he was so friendly and was willing to help my boyfriend and I find what we were looking for. We found exactly what we were needed. Rizo is the best if you are going to St.Charles Hyundai!

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We had a great experience with St. Charles Hyundai! The dealership was very easy to work with (Rick Cooper was our salesman and we worked with Matt in the finance department). I would recommend this dealership as they are professional, courteous and upfront. They don't play games with you like other dealerships in town.

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I just wanted to take a moment to share our experiences after purchasing a new Santa Cruz from Courtney Poke and the team at St Charles Hyundai. From the moment we walked in, we were greeted by friendly and knowledgeable staff. They took the time to answer all of our questions and help my wife and I to find the perfect vehicle to meet our needs. The buying process was smooth and easy, and we never felt pressured or rushed. Here are some specific things we appreciated about our experience: + The staff was friendly and knowledgeable. They took the time ... Read More

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DealerRater - May 8, 2023

I just wanted to take a moment to share our experiences after purchasing a new Santa Cruz from Courtney Poke and the team at St Charles Hyundai. From the moment we walked in, we were greeted by friendly and knowledgeable staff. They took the time to answer all of our questions and help my wife and I to find the perfect vehicle to meet our needs. The buying process was smooth and easy, and we never felt pressured or rushed. Here are some specific things we appreciated about our experience: + The staff was friendly and knowledgeable. They took the time to answer all of our questions and help us find the perfect car. + The buying process was smooth and easy. We never felt pressured or rushed. + We received excellent customer service after the sale. + I would highly recommend St Charles Hyundai to anyone looking for a new car. + They are a great dealership with a fantastic team of people. We're so happy with our new Santa Cruz, we couldn't have asked for a better experience. I would highly recommend them to anyone looking for a new car.

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I bought my Tucson here at St Charles Hyundai with Rizo. With him as my salesman this experience went very smoothly. He was very approachable, friendly and was able to answer all the questions asked regarding each car. He made this such an easy process, I know I’ll be looking for his assistance in all my purchases from here on out.

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This dealership is very professional and knowledgeable on their vehicles. They have a huge selection and very helpful. Rizo Lukolic was absolutely amazing. He worked with me on finding the perfect vehicle for me. He walked me through every step on the vehicle and I couldn’t be anymore thankful for that. I highly recommend going to him whenever you visit this dealership.

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You brace yourself going into a car dealer. Prepare mentally for the oncoming “pushy salesmen.” And then… they don’t come. Instead, you get friendly people who don’t try to “push” anything on you. They’re helpful. They listen. They’re accommodating. That was my experience with Rizo!

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Rizo was very knowledgeable and helpful during my visit. I will refer him to anyone looking for a new car purchase.

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Great experiance with Andreas when looking at diffrent Hundais. Very knowledable, friendly and honest, and not the least pushy as many car sales persons can be. Haven't decided yet what car I will purchase but when it's time to pull the trigger I will give Andreas a call.

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It was the best buying experience I have ever had buying a car. Between test drive and getting out the door we were there less than 2 hours. I highly recommend!!!

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Arthur was a great help! Didn’t feel pushed into anything and offered a great service. Even made arrangements to have faults on the car and listened to all our concerns. Will definitely be asking for his help in the future.

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Arthur and all the people at the dealership were professional, knowledgeable, and easy to work with. Good inventory and fun shopping!

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Arthur was great! The overall experience was wonderful. I do wish they would have explained the financing of the new vehicles better when we reserved the car. Other than that the experience was great.

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Aurther was very friendly and very helpful. He made buying our new car a great experience! Would definitely buy from him/dealership again.

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I love it here! Arthur made the buying process smooth, and everything was quick and easy.

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Initial meet was told extended warranty included and high admin "xx" fees could be reduced. xxxxxxxx! As soon as signed and paid CASH was told NO! Long wait time. Scuff and dirt interiir could have been better cleaned. Even after this being THIRD CAR PURCHASE "BLEW ME OFF! HAPPY with car BUT PERSONEL HEEHAW CRAP I WILL NOT REFER! I REFUSED TO FINANCE which hurt their Kickback!

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So far everyone has been great to work with. Friendly, professional, and no pressure from Arthur in sales or Sid in finance.

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If you are considering purchasing a Hyundai product you might wish to consider a different brand and certainly not this dealership. Sales experience was fine with Steve Williams however the service department for warranty issues is horrible at best. I have a 2020 Palisade (junk car to be honest) that has experienced a CEL for well over a year now and the only solution to fix it is "Reset CEL, problem OK now". They must not teach their employees the definition of insanity so they keep doing the same things and expecting different results. Keep in mind that it ... Read More

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DealerRater - Jan 22, 2023

If you are considering purchasing a Hyundai product you might wish to consider a different brand and certainly not this dealership. Sales experience was fine with Steve Williams however the service department for warranty issues is horrible at best. I have a 2020 Palisade (junk car to be honest) that has experienced a CEL for well over a year now and the only solution to fix it is "Reset CEL, problem OK now". They must not teach their employees the definition of insanity so they keep doing the same things and expecting different results. Keep in mind that it takes over 2 months to get an appointment. Had the car in for the CEL (it still comes on, they didn't do anything to address it even though they lied on the invoice and said they replaced the gas cap. I had to purchase the new cap myself from the dealership in order to at least try something to make the CEL go away )and additional service and issues in late November 2022, one of them being a safety related issue with a rear passenger seatbelt buckle coming undone by itself randomly. They didn't have the part (of course) and Brad Dean tells me it should be available in 3-5 days. It is now Late January 2023 and not a peep from them. I contacted Hyundai Customer Care and filed a complaint case for all these issues that go unresolved and explained how consumers are being screwed on warranty items due to 2 month waiting times for an appointment. It looks like Hyundai USA also does not seem to care about the potential lawsuit coming to all parties involved if someone is injured in a car with defective seatbelt buckles. Maybe they forgot about the Firestone Tire issues years ago on the Fords? Stay clear of this dealership and brand if you want quality service and a safe reliable vehicle. This Palisade now has so many recalls and accumulated issues that I have asked my wife to just park it, leave the keys in it in hopes it gets stolen, and I will go buy her something new and different. I have an appointment for February scheduled but my expectations are very low that anything will be addressed.

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Arthur Johnson was by far the best salesman we have every worked with when buying a vehicle. He was polite upon first meeting and never once pressured us into a purchase. He was patient and showed us multiple vehicles. He made buying a car easy!! His personality was laid back and made us feel comfortable. I can’t thank him enough! Highly recommend!

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